Privacy Policy

Effective Date: February 22, 2025

Last Updated:February 22, 2025

1. Introduction

Welcome to Dual Language Market (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit [duallanguagemarket.com] and use our services, including Stripe payment processing.

By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect different types of information from users, including buyers, vendors, and visitors.

2.1 Information You Provide Directly

Account Registration: When you create an account as a vendor or customer, we collect your name, email, phone number, and password.
Vendor Information: If you are a vendor, we collect additional information, including business details, tax information, and Stripe account details to process payments.
Payment Information: We use Stripe Connect to handle payments. Your payment details (credit card, bank information) are processed directly by Stripe; we do not store this sensitive information.
Customer Support: If you contact us, we collect your messages and any supporting documents you provide.

2.2 Information Collected Automatically

Cookies & Tracking: We collect data via cookies, session storage, and analytics tools (such as Google Analytics) to understand how users interact with our marketplace.
Device & Log Information: We collect data like IP address, browser type, and device type for security and fraud prevention.
Transaction Data: We store order history, invoices, and refunds for compliance and customer service.

2.3 Third-Party Data Collection

We may receive additional information from third-party integrations, including:

Stripe (for payment processing)
Google & Social Login (if enabled for account registration)
Marketing Platforms (for email subscriptions and ads)

3. How We Use Your Information

We use your data to: Process payments securely through Stripe Connect.
Enable vendors to receive payouts for sales made on our platform.
Prevent fraud, security threats, and unauthorized access.
Provide customer support and resolve disputes.
Improve our services, marketing, and website functionality.
Comply with legal and tax obligations.

4. How We Share Your Information

We do not sell your personal data. However, we may share information in the following cases:

Who We Share With	Why?
Stripe	To process payments securely and manage vendor payouts.
Vendors	To provide order fulfillment and transaction details.
Government Authorities	If required for legal compliance (e.g., fraud investigations, tax reporting).
Third-Party Services	If using marketing, analytics, or integrations that require limited data sharing.

All third-party service providers we work with are required to keep your data secure and comply with privacy laws.

5. Data Security & Retention

We implement industry-standard encryption, firewalls, and secure access controls to protect your data.

Your payment details are never stored on our servers – they are processed directly by Stripe.
We retain user data only as long as necessary for legal, tax, and security reasons.
If you close your account, we delete your personal data, except where required by law.

6. Your Rights & Choices

Depending on your location (GDPR, CCPA, etc.), you may have the following rights:

Access & Download Your Data – Request a copy of your stored data.
Request Data Deletion – Ask us to delete your personal information.
Opt-Out of Marketing – Unsubscribe from promotional emails anytime.
Restrict Processing – Limit how we use your data for specific purposes.

To exercise your rights, contact us at info@duallanguagemarket.com.